UPDATED: March 17, 2020
Dear Valued Client,
In the recent several days, I am sure you have continued to focus on the health and safety of your employees, your family, and your community. While we are working diligently to ensure the continuity of our business during this challenging time, I want you to know that the well-being of our buying and selling customers, our partners, and our employees is IAA’s highest priority.
Our family of companies including IAA, Impact Auto Auctions, HBC Vehicle Services and DDI Technology are following the best practices outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO). I want our employees, partners, and customers to feel safe in continuing their day-to-day routine in the midst of the COVID-19 outbreak.
In an abundance of caution, we have implemented guidelines covering our employees, customers and facilities to limit interactions and prioritize the health and safety of everyone. These guidelines are reviewed daily and include the following:
IAA has an established Business Continuity Plan (BCP) for all operating units of the organization. This plan is updated with a Pandemic Addendum. In addition, we are constantly reviewing our Employee Health and Safety Guidelines specific to COVID-19 to ensure it provides the best methods to support the overall well-being of our team.
My hope is that our focused attention and swift actions will be part of a positive nationwide effort to slow the spread of the virus. Should you have any questions, please do not hesitate to contact your sales representative.
President & CEO
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