Privacy Policy

HBC Vehicle Services Ltd. (“HBC” or “we”) has developed a comprehensive privacy program designed to respect and protect your data privacy rights. This Privacy Notice explains what information, including any personal information, we collect through our Internet websites located at and all subdomains thereof (the “Sites”) and any services, content or functionality available through or on the Sites and any mobile applications (collectively, together with the Sites, the “Service”), and how we use that information.

Data Controller

For the purposes of applicable data protection law, the data controller is HBC Vehicle Services HBC Vehicle Services Ltd. HBC House Charfleets Road Canvey Island SS8 0PQ.

Information We Collect

In general, you can visit our Sites without telling us who you are or revealing any personal information about yourself. In fact, we encourage anonymous surfing so that you can research remarketing solutions, help streamline business communications and other processes. You can also log in to research vehicles. During this process, there are times when we may need and request information from you so that we can better serve you. We may also receive information from other sources.

Information we collect may include the following:

Mobile applications may also disclose certain permissions for certain device settings such as CAMERA, RECORD_AUDIO, READ_PHONE_STATE, GET_ACCOUNTS and READ_CONTACTS.

How We Use Your Information

We may use this information to provide you with products and services as well as for the following purposes:

Basis for Processing

We rely on the following legal basis for processing your personal information:

(i) legitimate interests to market to customers and conduct analytics; and necessary for the performance of a contract, with some processing based on (ii) consent, such as electronic direct marketing.

Disclosure of Information to Third Parties

In connection with the purposes set out above, we may share your information with:

We may also disclose your information to third parties:

Protecting Your Information

We are committed to protecting the information entrusted to us. We have implemented reasonable and appropriate physical, electronic and administrative procedures to safeguard this information from loss, misuse, unauthorized access or disclosure, alteration and destruction.

Storing Your Information

The information that we collect from you is stored on our secure servers. It shall be stored for as long is as reasonable necessary for the purposes for which it was collected.

Cookie Policy

Some pages within the Sites may use a technology called “cookies”. A cookie is a token that a server gives to your browser when you access an Internet website. Cookies are capable of storing many types of data. Cookies can help provide additional functionality to the Sites or help us analyze site usage more accurately. Information gathered from the use of cookies may be combined with other data sources to identify you.

We use cookies to personalise content and internal ads, to provide social media features and to analyse traffic to the Sites. We also share information about your use of the Sites with our social media, advertising and analytics partners. We are the controller for information collected via the Site cookies except for information collected via targeting/advertising cookies which are controlled by applicable third parties.

We may, from time to time, and subject to our Privacy Notice, use technologies similar to cookies, including web beacons, pixel tags, flash objects, location tracking and/or third party widgets for purposes of enhancing your web or mobile experience and/or for purposes of allowing you to share information on another platform, such as a social media platform.

For more information on the types of cookies we collect, to control cookie settings and/or to disallow, delete and otherwise manage the cookies, please visit our “Privacy Preference Centre” with additional information about the different types of cookies used (e.g., strictly necessary, performance, functional, targeting) and your options for settings controls. You may also send an email to


Please note that e-privacy rules require us to obtain your prior consent before sending any electronic direct marketing by email, SMS or text messaging. In addition, you have the right to withdraw your consent to direct marketing and/or object to it.

Third Party Links

We may provide links to third party Internet sites strictly as a service to you. We are not responsible for the privacy practices of third party Internet sites. If you leave the Sites, you should be sure to read the privacy notice of each Internet site that you visit.

Transfer of Personal Information from EEA and Switzerland

We will store your personal information within the European Economic Area.

On occasion, we may send data to Canada for technical support purposes. Canada has data privacy protections that are currently deemed adequate by the European Commission. If we have to share your personal information outside of the European Economic Area to a country with data privacy protections that are deemed inadequate by the European Commission (for example, with our parent company in the United States) we plan to do so under a transfer mechanism(s) used to legitimate such transfers (e.g. model contractual clauses).

Changes to this Privacy Notice

It is our policy to post any changes we make to our Privacy Notice on the Sites. If we make material changes to how we treat the personal information that falls within the scope of this Privacy Notice, we will notify you by email to the email address specified in your account or through a notice on the Site. The date that this Privacy Notice was last revised is identified at the top of the page. Please periodically visit the Site and this Privacy Notice to check for any changes.

Your Rights in Relation to Your Personal Information

You have various rights under data protection law regarding the processing of your personal information, including rights to the following:

Subject Access Requests

You can make a request to us in relation to these rights at any time by writing to us at the following local address: Data Privacy Manager, HBC Vehicle Services Ltd. HBC Vehicle Services Ltd. HBC House Charfleets Road Canvey Island SS8 0PQ. You may also send an email to or submit a Subject Access Request. Any information to which you are entitled will be provided within a reasonable timeframe, subject to the exemptions stipulated in applicable data protection laws.

Get in touch

Call us on 01268 696444 or request a call back:

Let us know a little more about your enquiry: